Find an answer fast.

The extension works in Chrome and Edge, including on Chromebooks and on computers where you can't install desktop software.

1. Open windowsmousemover.com/chrome and follow the link to the Chrome Web Store.
2. Choose Add to Chrome, then Add extension.
3. Click the puzzle-piece icon in the toolbar and pin the extension.
4. Open it and use the toggle to start.

A key is generated as soon as your subscription becomes active. You can find it in two places:

• The confirmation email we send right after checkout.
• Your account page. Sign in at windowsmousemover.com/account and look for "Activation key", which has a Copy button.

A key looks like ABCD-1234-EFGH-5678, which is 16 characters in four groups. It works in every browser where you sign in to the extension.

Most of the time the extension is signed in under a different email from the one you used at checkout, such as a work address versus a personal one, or a typo.

Quickest fix

Use your activation key. It unlocks the extension whichever email is signed in:

1. Sign in at windowsmousemover.com/account with the email you paid with and copy your key.
2. Open the extension, paste the key into the Activation Key box and click Activate Extension.

Still stuck?

Write to us at windowsmousemover.com/support with the email you checked out with and we'll sort it out.

One subscription covers every Chrome or Edge browser you sign in to. There's no per-device fee.

Use the same key, or the same account, in each browser.

The extension includes a 1-hour free trial with every feature unlocked and no credit card required. The hour starts when you press Start trial in the extension, and the popup shows how much time is left.

After it ends, the extension stops until you subscribe. Nothing is charged automatically and nothing is deleted.

• Monthly: $8.99 a month.
• Annual: $80 a year, roughly 26% less than paying monthly.

Both include every feature and automatic updates. Switch or cancel whenever you like.

1. Go to windowsmousemover.com/account and click Forgot password?
2. Enter your email and submit. We'll send a reset link.
3. Open the link within 1 hour and choose a new password.

No email? Check spam, and make sure it's the address you signed up with. For security we show the same confirmation whether or not an account exists.

1. Sign in at windowsmousemover.com/account.
2. Click Manage plan & billing to open the secure billing portal.
3. There you can change your card, see invoices, switch plans or cancel.

If you cancel, your subscription runs until the end of the period you've paid for. There's no cancellation fee.

If the extension isn't working for you, contact support first. Most problems are quick to fix. If you'd still like a refund after that, tell us and we'll look after you.

The free trial is there so you can check it suits your setup before you pay.

Click the extension icon in the toolbar and press the power button to start. Press it again to pause.

While it's running you'll see the elapsed time and a small "WMM Active" cursor on the page, so you always know it's on.

It keeps running only while Chrome is open.

While the extension runs, it keeps track of what arrives in your open web apps. When you return, the Away Brief card in the popup shows a summary grouped by app, newest first. Click Dismiss to clear it.

• It picks up notifications raised by web apps open in your tabs, such as Slack, Gmail or Teams on the web, plus new unread counts shown in tab titles.
• It can't see notifications from desktop apps, or from tabs you've closed.

The brief stays in your browser and is never uploaded.

The Insights card in the popup adds up the time the extension has kept your session active. It shows:

• Hours saved: your total since you started.
• Last 7 days: one bar per day with today highlighted.
• Sessions, Away covered (the share of that time you were genuinely away from the keyboard) and your streak of consecutive days.

It's calculated in your browser, so it works offline. Each browser profile keeps its own count.

Go through these in order:

1. Is it on? The popup should show Active and the timer should be counting.
2. Is the tab ready? The extension acts on pages you open after it started. Reload the tab you care about.
3. Is your plan or trial active? Your account page shows your status. If it has lapsed, the extension stops.
4. Look for the cursor. A small "WMM Active" cursor appears on the page while it runs. Some special pages, such as the Chrome Web Store and chrome:// pages, don't allow extensions to run.
5. Restart Chrome and press Start again.

The extension keeps the screen on with a wake lock and keeps web apps in Chrome seeing activity. It doesn't change Windows power settings, so some things override it:

• Chrome closed. The extension only runs while the browser is open.
• Closing the laptop lid always sleeps the machine. Nothing running on it can stop that.
• Battery power. Unplugged laptops may still dim or sleep. Plug in for long jobs.
• Company device policies can force a lock after a set time whatever the activity.

For long tasks, plug in and set your power options to keep the display on.

"User already exists" at sign-up usually means you already have an account, often created automatically when you subscribed. Use Log in or reset your password.

Wrong password? Use Forgot password? on the sign-in page.

Unsure which email? Check your purchase receipt. That's the address your subscription uses.

You can also skip signing in by pasting your activation key into the extension.

At a randomized interval of roughly 30 seconds, it simulates mouse movement, scrolling and a key press on the pages you have open, and shows a small on-page cursor. It also asks Chrome to hold a screen wake lock so the display stays on while it runs.

Web apps that decide you're idle from page activity keep seeing you as present, which helps long downloads, renders, calls and presentations carry on.

It works inside the browser. It doesn't move your computer's real cursor.

No. The simulated activity is small and harmless to what you're doing, and your own input always takes priority.

You can pause it at any time from the popup.

The extension doesn't log your keystrokes or capture your screen. To run on any site you open, Chrome asks you to allow access to your tabs and to all websites. It uses that access to simulate activity and to notice notifications and unread counts for the Away Brief. That information stays in your browser.

Read the Privacy Policy for full details.

Hardware jigglers are USB dongles or motorized pads that physically shift your mouse. They cost more, take up a port or desk space, can't be scheduled or tuned, and the movement is easy to see.

A browser extension is cheaper, takes no desk space and is adjustable. The trade-off is scope: it only acts inside the browser, whereas a hardware device acts on the whole computer.

More on this in the blog.